Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso

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1. NINFoo Verified Buyer – 10 September 2024

   I bought this vacuum back in February 2019, and have used it about an average of 2 hours every week since. The vacuum still has great suction. If there has been a loss in power, it’s small enough that I haven’t noticed. We do keep the filters clean and actually replaced them a few months ago. I don’t know what magic Shark used on these rollers, but I literally haven’t had to cut hair out of them once. We have 2 women with long hair in living in our house, and a dog, and the rollers seriously don’t have ANY hair wrapped around them after 2 years. That’s freaking impressive to me. The powered hand-held pet hair removal attachment thing is also very impressive. I’ve put that through it’s paces vacuuming off our couches and stairs each week. Same thing, no hair wrapped around the little roller and the electric motor driving the roller is still going strong. Now, on to the customer service part of the story. Recently the main 2 rollers completely seized up. I was using the vacuum as normal and started smelling burning rubber or plastic (not sure). About 10 seconds later the roller light indicator turned red and the rollers stopped. Vacuum still works great, but I cannot get the rollers to budge at all even by hand. I assume something inside the drive assembly / mechanism broke. I went on to Shark’s website, created an account with Shark and registered my product (as suggested in their warranty section), then called the 1-800 number for help. I waited on hold for less than 5 minutes. The customer service representative was intelligent. She was able to text me a link that created a video call while I was on the line with her so that I could show her exactly what the issue was. After less than 10 minutes on the phone, she had emailed me a tracking number for the free “Duo-clean Floor Nozzle with Zero-M” (a $90 part that was covered by the warranty), which will arrive here in 2 weeks. She then apologized that it was going to take 2 weeks, because shipping is usually faster than that but there are substantial delays right now due to COVID-19. (I work in the shipping industry so this was no surprise, and honestly 2 weeks was faster than what I expected anyway.) I am extremely impressed with the customer service, and this experience will likely drive me to buy another Shark vacuum when it comes time to replace this one. The only reason why I’m not giving this 5 stars is because the standard handheld brush attachment (not the motorized one) has pretty poor suction. This isn’t because of the vacuum, but because of the way the brush attachment was designed. It is actually the upholstery attachment, with a brush that clips to the end of it. The way the brush clips on lets a ton of air leak around it, so the suction is terrible with this thing (pics included). The vacuum also doesn’t have anywhere to store this attachment on it, so I have to store it in the closet on a shelf and then carry it around with me if I’m using it. I’m really confused on why they went this direction in the design, because it doesn’t work well at all. Like I said, almost perfect. I still love this thing though. Great vacuum.

   

2. Valerywine Verified Buyer – 16 November 2024

   Compre mi aspiradora el 18 de Feb, es una aspiradora bastante grande y pesada lo cual dificulta aspirar debajo de la cama. Al día de hoy 28 de Mayo ya no prende. La marca aunque tiene 5 años de garantía no te lo hace valido, contrate el servicio de garantía extendida de vacuum-sale.com y tampoco me quieren hacer válido la garantia por lo que fue dinero a la basura.
   

3. Diana Salas Verified Buyer – 2 January 2025

   Muy buena pero relación calidad precio un poco cara. La versión shark normal (no apex) hace casi lo mismo
   

4. Dug Verified Buyer – 6 January 2025

   Seriously though, I purchased my first Apex back when Shark originally launched their “high-end” vacuum a few years ago (2019?) to compete with Dyson, and I was super impressed. It cleaned better than our previous (ridiculously overpriced) Dyson and Shark Navigator (which was good for the dollar!) vacuums. I found the Apex delightfully easy to use, had all the “empty bin” latches in the right places, the lift-away feature, was clearly made with high quality material, and even had a VERY helpful light on the handle for when you used the tube to get into corners! (How cool is that?!) Roll the tape forward… after using it relentlessly, cleaning up after a freakishly heavy-shedding golden retriever, a husky (known heavy shedder), cat, cat room (ew, gross!), and German shepherd, etc, the motor died. I was a bit disappointed as I expected it to last longer than 4 years, but relative to the abuse I subjected it to, maybe it’s fair to call it even. (The golden retriever has since moved out with his owner, and the husky and cat have sadly passed, so now it’s just our German shepherd. I figured it’s a good time to get a new vacuum cleaner.) So I looked for a new Apex, but saw Shark has a NEW high-end vacuum out, called Stratos. (And apparently, in between Apex and Stratos, they came out with Vertex). Stratos and Vertex reviews were very good, and I had the impression Shark was just keeping a good thing going with their high-end line. I guessed they probably made some minor improvements wherever improvements might be made (though I couldn’t think of many, except maybe making it lighter weight, and would it be too hard to add a duster/brush attachment on your high-end vacuum?), so I bought one. After one use, I put the Stratos back in the box and sent it back. Yes, it was a pound lighter than the Apex (oooh), but the materials seemed to be noticeably cheaper quality, and -what the frick- they discontinued the light on the handle?! And still no duster/brush attachment?? So in a way, it’s an overpriced Navigator, with a good brush upgrade. I then got online and checked the Vertex – it also had no handle light. Only Apex has it. Ok then. I got back on vacuum-sale.com and found a new-in-box Apex *still available* and happily purchased it before someone else grabbed it. It just arrived today, and I went over one of the rugs I did yesterday with the Stratos and was surprised with how much additional dust and dirt the Apex picked up. It’s just a fantastic vacuum. I’m very happy to have a shiny, new Apex (with handle headlight!), and will absolutely wince each time the initial dings and scuffs happen and it no longer looks new. I’ll be super bummed the day it dies and can no longer be replaced, as based on the last 2 high end product releases from shark, they’re not on a trajectory of “better than last model”. I get it, corporations are always trying to be more profitable, and maybe for many people (non-Apex users), removing the handle light won’t be noticed, and maybe most (non-Apex users) won’t notice the cheaper materials. But in my opinion, it’s noticeable. Apex truly is the best vacuum I’m aware of. Get it while you can.

   

5. Elitech Verified Buyer – 5 February 2025

   This product has a very strong suction. It is somewhat heavy. It works well on both luxury vinyl plank and carpeted floors. I have used Shark vacuums in the past and you really do not get rid of them based on failure. In fact, Shark sent me replacement parts for my last vacuum which is still in the garage and used for clean-up there as well as in our cars. Getting back to this model, it delivers subperb cleaning. The brushes really do avoid getting ensnared by threads and other debris that usually plague other vacuums. Overall, the unit is easy to assemble and dissemble to meet your cleaning needs. It can be easily opened to access the filters for cleaning or replacement. The decibel level is a little loud but it is in the range of most vacuums of type. I endorse and the high quality, dependability, and toughness of this unit. It is a very good investment for the money.
   

6. Rizwana F. Verified Buyer – 2 March 2025

   Great vacuum and picks up a lot of dust my old vacuum didn’t. It is a little heavy and maneuvering can be a bit heavy in some cases and there could be a few other attachments that don’t come with this but normality come with other vacuums. However the performance of so good that have to give it a 5 star review.
   

7. Alyssa j Verified Buyer – 1 April 2025

   Changed my life when I ordered this vacuum lol. Its a little on the heavy side, but it does an amazing job so its worth it. The maneuverability offsetd any issue the weight might cause. The hand pieces (the pet attatchment is amazing for carpet, couches, dog beds, rugs) and option to remove the 3ft tube or just the handle is a really nice touch. Easy to empty and the cord is super long. Im very impressed and happy I chose this vacuum.
   

8. katherine Cival Verified Buyer – 12 April 2025

   Compre mi aspiradora en febrero, desde mediados de junio ya NO FUNCIONA. La marca aunque tiene 5 años de garantía no te lo hace valido por haberla comprado en vacuum-sale.com. Perdí mi dinero.
   

9. Jordan Verified Buyer – 22 April 2025

   I love this product and the customer service we received. We owned this product for several months and it began turning on by itself when it was not plugged in. Several weeks later while it was in use the outlet began smoking and sparking and caught fire. The metal prongs melted into the outlet. Pros: We reached out to customer service and were able to have new parts sent to us within 5 business days to resolve the issue as it was still within the 5 year warranty window. Since receiving the new parts the vacuum’s suction power has improved and isn’t as loud as it was. I still love this product. It is easy to access and clean out the brushroll and filters. I very rarely have to clean out the hair wrapped around the brushroll. The device is durable and can handle all floor types. We have 4 animals and this vacuum blows the previous vaccums we have owned away with its suction power, maneuverability, and versatility. I love the options it offers to adjust to different floor types. The cable is the perfect length. To top it off I love the sleek design. This was a good value for the cost. I would buy again. Cons: Potential fire hazard. For me the noise isn’t an issue but it might be for others. This product isn’t the most light weight machine to use to clean stairs with. Difficult to vacuum small rugs with.