NARWAL Freo Robot Vacuum and Mop Comb, Washing & Drying, Dirt Sense Ultra Clean, Auto Add Cleaner, LCD Display, Smart Swing, Arcuate-Route, WiFi, APP Control, White

what our customer say this product:

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1. Andrea Verified Buyer – 2 February 2025

   Narwal is perfect robot cleaner but accessories are expensive.
   

2. Ayush Verified Buyer – 12 March 2025

   This product has been a life saver. The cleaning quality is better than what you could do by hand. I bought it at the price of 1lakh in December 2023. Now they have slashed the price to 70K.
   The only issue is that they don’t have a service network, so if any issue comes up you have to ship the product to them. An issue happened once with the robot and it could not be fixed remotely. So they asked me to ship the product (they bore the shipping cost). Although there is no problem with the quality of service, its the convenience that is missing.
   

3. Anonymous Verified Buyer – 15 March 2025

   I have two dogs, two cats, two kids and a husband that acts like a kid. This vacuum and mop combo keeps up with us and the inevitable amount of hair, dust and dirt that we deal with. I had an old roomba that constantly got stuck on everything. This narwal has many options that makes sure it cleans the way I need it to, but also to ensure it doesn’t get stuck on anything. I have been running it daily for over a month now and it is still working great- the battery lasts a long time and when it runs, it is quite quiet. I am also impressed by the self cleaning and drying features- given how much is in the dust bin every day and how gross the water is after a mop, the mop heads still look new! Highly recommend.
   

4. susan nadeau Verified Buyer – 17 March 2025

   I would do 0 stars if it would allow me too. Very unreliable on vacuuming and moping; it misses sections even after remapping. This model doesn’t self empty This is NOT a pet friendly vacuum like advertised, hair gets clogged in the rollers and you find gobs of hair randomly around the house. No matter if the bin is empty at the start of cleaning. The bin has a small capacity so you have to empty it daily with a pet friendly home. No notification for the dust bin being full or the water needing refilled before the next cleaning. Very inconvenient and disappointed in this vacuum. I would not recommend it to my worst enemy. Came home today to a mess everywhere because this vacuum didn’t detect a pile of poop and went over it. It was from my Great Dane and a huge pile, not sure how it was not detected. Needless to say I had to manually mop the house 3 times and I am tempted to throw this vacuum/mop away. I wish I could return it but I am outside the return time frame. Update: I contacted Narwal which they have great customer service. They have offered to send me all the components that can be replaced because of the gross mess, however, are unwilling to replace the vacuum or honor how it is advertised. Fun fact, this vacuum doesn’t have the capability to detect items on the ground to not suck them up so the above is falsely advertised. Beware of you but this vacuum don’t allow the scheduled time to run if you are not home because you will come home with it stuck or a mess that I had to deal with. Currently, looking into a new vacuum mop combo with a different company that works properly with animal hair. This vacuum/mop is more of a hassle and headache than it is worth. Such a waste of money!!!

   

5. Praveen Karchalkar Verified Buyer – 24 March 2025

   Got this after lot of deliberation and lot of convincing that I had to do with the family 😉 . The robot is amazing at mopping but it might not be able to take the dust if there is some work happens at home. The Robot is eerily silent .

   Pros:
   1. The tech and overall UI of the Robot is very good.
   2. Lot of customization options
   3. No Mopping by Manually – Yippppe
   4. Its looks COOL at home.

   Cons:
   1. Its expensive
   2. Accessories like the floor cleaning liquid is also expensive
   3. Average Mopping with no auto cleaning option for Vacuuming
   4. Again Its Expensive…..
   

6. Krisspe Verified Buyer – 14 April 2025

   The Narwal Freo is just SO SMART! Full disclosure…I love robot cleaning devices. I have owned more than 2 dozen over the past 2+ decades. I endured the dumb robots of the 90s and liked them. I hate cleaning and don’t want to get my hands dirty. I have been waiting for years for the “everything” robot that could really keep my house clean. I am pretty sure that my ideal still doesn’t exist yet. But Freo is as close as it gets. I have 3 devices that both vacuum and mop and Freo is the only one that I just don’t have to mess with. Ever. I dump out the dirty water tank and fill up the clean water tank and let Freo do it’s thing. I do have to occasionally dump the dust bin. I also do have other robots that I use for heavy vacuuming. There are lots of inexpensive competent robot vacs. I have dogs and I do let the cheap vacs deal with the dog hair. I’m sure Freo could handle it though. You would just have to dump the dust bin more often. So let me share what is SUPER special about Narwal Freo. Freo mode! Apparently there is a sensor in the dirty water line that when the Freo goes back to clean it’s mops, the sensor reads how dirty the water is from the last place cleaned and decides if it needs to go back. If you look at the screenshot of the app that I posted, you can see that one area was mopped 3 times while the rest was just mopped once. That is AMAZING to me. To look at the floors they weren’t that much different, but the place Freo decided to mop 3x is indeed the mud room. And I’m SURE the floor (which is gray so you can’t really see how dirty it is) was FILTHY. The other thing that I love about Freo is how easy it is to clean. Remember, the Freo goes back to wash it’s mops often. There is a basin under the mops that fills with water, the Freo’s mops spin in the water and the dirty water is sucked back up into the dirty water tank. Obviously the mops spin on something coarse that removes the dirt. That is the tray in the bottom of the base station and after the Freo cleans it’s mops, there is residual dirt there. Every so often you should pull that tray out and rinse it off. Other robot mops I have you have to crawl around into the base station and wipe out scum. But Freo has it’s scraper tray and a 2nd retaining tray below it. Both are easily removed and rinseable. Clever design that makes it so I don’t have to work at keeping my house clean. SO SMART!! As I mentioned, I have an army of robots from over the decades. I am well used to having to search for a robot. Even those that can tell you where they went wrong in the app run out of batteries, etc. Or they eat a sock or they get stuck or lost, whatever. But the Narwal Freo has yet to do anything but go home at the end of the job. It has Lidar mapping system (which in my opinion is the best available) and it maps well, and just works. Which is saying a lot. I have a large complicated house. And this robot has yet to fail. I am a huge fan. I won’t name the other brands that I have tried, but there are a lot. And this far exceeds the capabilities of all the others. My floors pass the white glove test after Freo has been working here. If I spill water on the floor and wipe it up with a white paper towel, the paper towel is still white. I have never had such clean floors.