Dyson 360 Vis Nav Robot Vacuum

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1. jory Verified Buyer – 12 May 2024

   It is with heavy heart that I convey how terrible this product is. I’ve had this Dyson robot vacuum for around 6 months. it is set up to clean one large almost entirely empty room with extremely low industrial carpet. the HW itself seems pretty great with amazing suction that cleans noticeably better than my previous Neato vacuum. However, there are persistent SW issues that make it incredible frustrating to use. I kept hoping a SW update would fix the issues, but i have now given up on that hope. Issues I routinely encounter include: dropping off the WiFi network for no reason (i have other Dyson products like air cleaners that *never* fall off the network) and then being very tricky to get back on the network. his is probably the most annoying given it takes 5-10 minutes to get it back onto the network (which I’ll complain more about below). The second most annoying issue is getting “stuck” which is ludicrous given how simple and empty the room is… and to be clear “stuck” seems to mean it bumped into the wall or a simple object like a pole (see photos) whereas other times the robot will just stop in the middle of the totally empty room and declare it is “stuck”. There are a few other similar and seemingly related failure modes… like the robot will not indicate it is “stuck” but will just stop in the middle of the room and let the battery drain. Even when it is working well, the app UI (i am on iOS) for managing the WiFi is terrible. If you are (or were previously) connected to a network and go to manage WiFi you cannot see what network you are/were connected to… you can only add a new WiFi connection which will overwrite whatever was previously there. If my robot has fallen off the network and I go to do that it then will allow me to reconnect to the same network and tell me it was successfully connected but frequently it is not actually connected (i.e., I still cannot communicate with the robot via WiFi… just over BT for settings management) so it takes a few tries repeating that for the robot to successfully connect. It seems to work best if I switch WiFi networks instead of trying to reconnect to the one it already dropped off. In any case, you get the idea. Just a tragically and unnecessarily bad product from an otherwise great product company.

   

2. Douglas P. Verified Buyer – 18 May 2024

   Purchased in Nov 24. I rarely get one full cleaning cycle in a single room, let alone the whole house without it shutting off, getting lost, going where I have set restrictions, not being able to get itself from between 4 chair legs, or thinking it dropped when going over a floor register(all the time). A simple software setting in the restrictions to eliminate drop sensors when not needed would be a huge improvement, now you only have the option to decrease sensitivity.The only plus is the cleaning power but what good is that when it cannot navigate. Totally at a loss. All I get done doing is carrying it back to the dock. Restrictions suck, might as well restrict a whole room.
   

3. Sarah Verified Buyer – 4 April 2025

   I’ve had this since July 25th, 2024 and love it! It works just as well as my 6 other various Dyson products. I would say it’s just as good as my Dyson V12 stick vacuum and the bin holds a ton of dust and other stuff it finds. I live in a 3 bedroom townhouse and can get this to clean almost the whole house in one charge, minus the basement since it’s unfinished and not appropriate for that part of the house. It does get stuck from time to time, not go in a well thought out direction sometimes and seems lost on a rare occasion. I figure that if those are the only down sides then I am happy to spend the extra money on it since I can get one for way cheaper. This is expensive as far as a robot vacuums go but I love anything made by Dyson. Also I named her Rosie after the robot maid on the Jetsons 😋😁